Returns & Quality Assurance policy

1. Refund Eligibility

Custom handmade products are non-refundable and non-exchangeable, except for significant damage upon delivery. Should this occur:

• Contact us immediately with evidence

• Refunds may be issued upon damage confirmation

2. Production Transparency

• Progress tracking: Clients may request video/photo updates during crafting

• Rigorous quality control: Each piece undergoes dual expert inspections

• Pre-shipment verification: Packing videos documented before dispatch

3. Transit Damage Protocol

If damage is suspected:

• Document evidence: Film unopened package showing damage

• Submit proof: Send video through official channels

• Claim investigation: We coordinate logistics carrier review

4. Approved Refund Process

• Timeline: Refunds processed within 30 days of claim approval

• Zero-fee guarantee: Full reimbursement via original payment method